BPGroup (www.bpgroup.org)

 

 

 

Your hosts are the www.BPGroup.org & its Associates & Partners including the PEX Network, CX Network, The Experience Manager, Calcon, IQ Group, Marcus Evans, NASSCOM, Compass Business Club, PMI, BIS Group, Pinnacle, EPCOR, Service Management University, Iven Consulting, AIM, TechLog IT, Petanque, ebTrac, City Process Management, Process Triage, Paradigma, Charterhouse, IBEX Global, Academy of Customer Experience (ACE), OMG, Silver Dart Group, Trusted Associates Limited, IBEX Global, IQPC, ISLSS (International Standard for Lean Six Sigma), i-Nexus, British Chamber of CommerceThe BPG operates as a not for profit, vendor-independent professional organization (established in 1992) dedicated to the advancement of business process management & customer experience concepts and its practices. With 25+ partners serving 100+ countries serving more than 1200 organizations we are a professional association led by seasoned experts, hands-on all levels thought leaders in business process and Outside-In transformation.The mission of The BPG is to engage in activities that promote the practice of business process transformation and change for business benefit.Through education and networking, the BPG continues to advance the field and to contribute to the skills and development of professionals who help their organizations directly meet the challenges of the 21st century through Customer Experience Management, Advanced process management, Customer Centricity, Outside-In, Business Process Management and the CEMMethod.

 

The European Customer Centricity Awards conference is an Accredited partner of the BP Group Certified Process Professional® program in the USA, Europe, South Africa and Australia

The International Business & Leadership Awards conference is an Accredited partner of the BP Group Certified Process Professional® program in the UAE, USA, Europe, South Africa and Australia

 

The North American Customer Centricity Awards organisers are an Accredited partner of the BP Group Certified Process Professional® program in the USA, Europe, South Africa and Australia

 

Orlando, USA January 2020 - https://www.opexweek.com/

IQPC is an Accredited partner of the BP Group Certified Process Professional® program in the USA, Europe, South Africa and Australia

 

IQPC is an Accredited partner of the BP Group Certified Process Professional® program in the USA, Europe, South Africa and Australia 

 

The Experience Manager (TEM) is an Accredited partner of the BP Group Accredited Customer Experience® program globally. Additionally TEM is a global partner for the Certified Process Professional® initiative.

 

 

Rockstar.cx is an Accredited partner of the BP Group Accredited Customer Experience® program globally. Additionally, Rockstar.cx is a global partner for the Certified Process Professional® initiative.

Acetech is an Accredited partner of the BP Group Accredited Customer Experience® program in Africa. 

ACE is an Accredited partner of the BP Group Certified Process Professional® program with a global agreement

 

IQ Business (South Africa) is an Accredited partner of the BP Group Certified Process Professional® program in Africa

imendos is an Accredited partner of the BP Group Certified Process Professional® and the Accredited CX Masters® program in Europe

 

Silver Dart Group is an Accredited partner of the BP Group Certified Process Professional® program in North America

 

Innovate By Design is an Accredited global partner of the BP Group Certified Process Professional® program worldwide

 

NASSCOM is an Accredited partner of the BP Group

 

Marcus Evans is an Accredited partner of the BP Group Certified Process Professional® program in South East Asia

 BIS Group is an Associate partner of the BP Group Certified Process Professional® program in Eastern Europe  

Pinnacle is an Accredited partner of the BP Group Certified Process Professional® & CPP Master® program in South East Asia

 

Service Management University is an Accredited partner of the BP Group Certified Process Professional® program in North America

 TechLog IT is an Accredited partner of the BP Group Certified Process Professional® program in India  

 

ITWeb is an Accredited partner of the BP Group Certified Process Professional® program in Southern Africa

TAM is an Accredited partner of the BP Group Certified Process Professional® program in the GGC region

 

ebtrac is an Accredited partner of the BP Group Certified Process Professional® & CPP Master® program in Saudi Arabia & the GCC

 

London Chamber of Commerce is an Accredited partner of the BP Group Certified Process Professional® & CPP Master® worldwide. 

 

 

City Process Management is an Accredited partner of the BP Group Certified Process Professional® and CPP Master® program

 

ProcessTriage is an Accredited partner of the BP Group Certified Process Professional® program in North America

 

Paradigma is an Accredited partner of the BP Group Certified Process Professional® program in South America

 

Charterhouse Systems Associates is an Accredited partner of the BP Group Certified Process Professional® and CPP Master® program worldwide

 

Towers Associates is an Accredited partner of the BP Group Certified Process Professional® and CPP Master® program worldwide

 

The CEMMethod underpins the CX transformation - see more at https://www.cemmethod.com

Upcoming (0)

Sorry, there are no upcoming events

Past (219)

The STEVE TOWERS MASTERCLASS Series -  DENVER, COLORADO - 1 day primary image

The STEVE TOWERS MASTERCLASS Series - DENVER, COLORADO - 1 day

Wed, Jan 6 • 8:30 AM

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Washington DC - Accredited Customer Experience Champion® ACXC primary image

Washington DC - Accredited Customer Experience Champion® ACXC

Tue, Dec 1 • 8:30 AM

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Accredited Customer Experience Champion® ACXC® >> 3 days << primary image

Accredited Customer Experience Champion® ACXC® >> 3 days <<

Tue, Dec 1 • 8:30 AM GMT+2

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STEVE TOWERS 2020 MASTERCLASS Series -  LONDON, ENGLAND- 1 day primary image

STEVE TOWERS 2020 MASTERCLASS Series - LONDON, ENGLAND- 1 day

Mon, Nov 23 • 9:00 AM

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LOS ANGELES, The Accredited Customer Experience Master® (ACXM) - 4 DAYS primary image

LOS ANGELES, The Accredited Customer Experience Master® (ACXM) - 4 DAYS

Mon, Nov 16 • 9:00 AM

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OUTSIDE-IN 2020 Vision workshops (6 sessions over 6 weeks each 3 hrs) primary image

OUTSIDE-IN 2020 Vision workshops (6 sessions over 6 weeks each 3 hrs)

Tue, Nov 10 • 6:00 PM MST

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ONLINE Accredited Customer Experience Champion® ACX CHAMPION (3 days x 5h) primary image

ONLINE Accredited Customer Experience Champion® ACX CHAMPION (3 days x 5h)

Tue, Nov 10 • 3:00 PM EST

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Certified Outside-In Masters (7 wks x 3 hrs per week) LIVE ONLINE primary image

Certified Outside-In Masters (7 wks x 3 hrs per week) LIVE ONLINE

Tue, Nov 10 • 2:00 PM GMT+1

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CPP Coach - The Pinnacle of the Process Management profession primary image

CPP Coach - The Pinnacle of the Process Management profession

Tue, Oct 20 • 7:00 PM GMT+1

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ONLINE ACX Master® (ACXM) - October - 4 DAYS Customer Experience Excellence primary image

ONLINE ACX Master® (ACXM) - October - 4 DAYS Customer Experience Excellence

Tue, Oct 20 • 12:00 PM GMT+2

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ACX Mentor - The Pinnacle of the Customer Experience profession primary image

ACX Mentor - The Pinnacle of the Customer Experience profession

Tue, Oct 13 • 7:00 PM GMT+1

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THE INNOVATION LAB - An Integrated & Proven Approach to RADICAL Innovation primary image

THE INNOVATION LAB - An Integrated & Proven Approach to RADICAL Innovation

Wed, Oct 7 • 10:00 AM GMT+2

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The STEVE TOWERS MASTERCLASS Series -  DENVER, COLORADO - 1 day primary image

The STEVE TOWERS MASTERCLASS Series - DENVER, COLORADO - 1 day

Wed, Jan 6 • 8:30 AM

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Washington DC - Accredited Customer Experience Champion® ACXC primary image

Washington DC - Accredited Customer Experience Champion® ACXC

Tue, Dec 1 • 8:30 AM

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Accredited Customer Experience Champion® ACXC® >> 3 days << primary image

Accredited Customer Experience Champion® ACXC® >> 3 days <<

Tue, Dec 1 • 8:30 AM GMT+2

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STEVE TOWERS 2020 MASTERCLASS Series -  LONDON, ENGLAND- 1 day primary image

STEVE TOWERS 2020 MASTERCLASS Series - LONDON, ENGLAND- 1 day

Mon, Nov 23 • 9:00 AM

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LOS ANGELES, The Accredited Customer Experience Master® (ACXM) - 4 DAYS primary image

LOS ANGELES, The Accredited Customer Experience Master® (ACXM) - 4 DAYS

Mon, Nov 16 • 9:00 AM

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OUTSIDE-IN 2020 Vision workshops (6 sessions over 6 weeks each 3 hrs) primary image

OUTSIDE-IN 2020 Vision workshops (6 sessions over 6 weeks each 3 hrs)

Tue, Nov 10 • 6:00 PM MST

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ONLINE Accredited Customer Experience Champion® ACX CHAMPION (3 days x 5h) primary image

ONLINE Accredited Customer Experience Champion® ACX CHAMPION (3 days x 5h)

Tue, Nov 10 • 3:00 PM EST

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Certified Outside-In Masters (7 wks x 3 hrs per week) LIVE ONLINE primary image

Certified Outside-In Masters (7 wks x 3 hrs per week) LIVE ONLINE

Tue, Nov 10 • 2:00 PM GMT+1

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CPP Coach - The Pinnacle of the Process Management profession primary image

CPP Coach - The Pinnacle of the Process Management profession

Tue, Oct 20 • 7:00 PM GMT+1

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ONLINE ACX Master® (ACXM) - October - 4 DAYS Customer Experience Excellence primary image

ONLINE ACX Master® (ACXM) - October - 4 DAYS Customer Experience Excellence

Tue, Oct 20 • 12:00 PM GMT+2

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ACX Mentor - The Pinnacle of the Customer Experience profession primary image

ACX Mentor - The Pinnacle of the Customer Experience profession

Tue, Oct 13 • 7:00 PM GMT+1

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THE INNOVATION LAB - An Integrated & Proven Approach to RADICAL Innovation primary image

THE INNOVATION LAB - An Integrated & Proven Approach to RADICAL Innovation

Wed, Oct 7 • 10:00 AM GMT+2

Check ticket price on event

 

 

 

Your hosts are the www.BPGroup.org & its Associates & Partners including the PEX Network, CX Network, The Experience Manager, Calcon, IQ Group, Marcus Evans, NASSCOM, Compass Business Club, PMI, BIS Group, Pinnacle, EPCOR, Service Management University, Iven Consulting, AIM, TechLog IT, Petanque, ebTrac, City Process Management, Process Triage, Paradigma, Charterhouse, IBEX Global, Academy of Customer Experience (ACE), OMG, Silver Dart Group, Trusted Associates Limited, IBEX Global, IQPC, ISLSS (International Standard for Lean Six Sigma), i-Nexus, British Chamber of CommerceThe BPG operates as a not for profit, vendor-independent professional organization (established in 1992) dedicated to the advancement of business process management & customer experience concepts and its practices. With 25+ partners serving 100+ countries serving more than 1200 organizations we are a professional association led by seasoned experts, hands-on all levels thought leaders in business process and Outside-In transformation.The mission of The BPG is to engage in activities that promote the practice of business process transformation and change for business benefit.Through education and networking, the BPG continues to advance the field and to contribute to the skills and development of professionals who help their organizations directly meet the challenges of the 21st century through Customer Experience Management, Advanced process management, Customer Centricity, Outside-In, Business Process Management and the CEMMethod.

 

The European Customer Centricity Awards conference is an Accredited partner of the BP Group Certified Process Professional® program in the USA, Europe, South Africa and Australia

The International Business & Leadership Awards conference is an Accredited partner of the BP Group Certified Process Professional® program in the UAE, USA, Europe, South Africa and Australia

 

The North American Customer Centricity Awards organisers are an Accredited partner of the BP Group Certified Process Professional® program in the USA, Europe, South Africa and Australia

 

Orlando, USA January 2020 - https://www.opexweek.com/

IQPC is an Accredited partner of the BP Group Certified Process Professional® program in the USA, Europe, South Africa and Australia

 

IQPC is an Accredited partner of the BP Group Certified Process Professional® program in the USA, Europe, South Africa and Australia 

 

The Experience Manager (TEM) is an Accredited partner of the BP Group Accredited Customer Experience® program globally. Additionally TEM is a global partner for the Certified Process Professional® initiative.

 

 

Rockstar.cx is an Accredited partner of the BP Group Accredited Customer Experience® program globally. Additionally, Rockstar.cx is a global partner for the Certified Process Professional® initiative.

Acetech is an Accredited partner of the BP Group Accredited Customer Experience® program in Africa. 

ACE is an Accredited partner of the BP Group Certified Process Professional® program with a global agreement

 

IQ Business (South Africa) is an Accredited partner of the BP Group Certified Process Professional® program in Africa

imendos is an Accredited partner of the BP Group Certified Process Professional® and the Accredited CX Masters® program in Europe

 

Silver Dart Group is an Accredited partner of the BP Group Certified Process Professional® program in North America

 

Innovate By Design is an Accredited global partner of the BP Group Certified Process Professional® program worldwide

 

NASSCOM is an Accredited partner of the BP Group

 

Marcus Evans is an Accredited partner of the BP Group Certified Process Professional® program in South East Asia

 BIS Group is an Associate partner of the BP Group Certified Process Professional® program in Eastern Europe  

Pinnacle is an Accredited partner of the BP Group Certified Process Professional® & CPP Master® program in South East Asia

 

Service Management University is an Accredited partner of the BP Group Certified Process Professional® program in North America

 TechLog IT is an Accredited partner of the BP Group Certified Process Professional® program in India  

 

ITWeb is an Accredited partner of the BP Group Certified Process Professional® program in Southern Africa

TAM is an Accredited partner of the BP Group Certified Process Professional® program in the GGC region

 

ebtrac is an Accredited partner of the BP Group Certified Process Professional® & CPP Master® program in Saudi Arabia & the GCC

 

London Chamber of Commerce is an Accredited partner of the BP Group Certified Process Professional® & CPP Master® worldwide. 

 

 

City Process Management is an Accredited partner of the BP Group Certified Process Professional® and CPP Master® program

 

ProcessTriage is an Accredited partner of the BP Group Certified Process Professional® program in North America

 

Paradigma is an Accredited partner of the BP Group Certified Process Professional® program in South America

 

Charterhouse Systems Associates is an Accredited partner of the BP Group Certified Process Professional® and CPP Master® program worldwide

 

Towers Associates is an Accredited partner of the BP Group Certified Process Professional® and CPP Master® program worldwide

 

The CEMMethod underpins the CX transformation - see more at https://www.cemmethod.com

Events

Sorry, there are no upcoming events
The STEVE TOWERS MASTERCLASS Series -  DENVER, COLORADO - 1 day primary image

The STEVE TOWERS MASTERCLASS Series - DENVER, COLORADO - 1 day

Wed, Jan 6 • 8:30 AM

Check ticket price on event

Washington DC - Accredited Customer Experience Champion® ACXC primary image

Washington DC - Accredited Customer Experience Champion® ACXC

Tue, Dec 1 • 8:30 AM

Check ticket price on event

Accredited Customer Experience Champion® ACXC® >> 3 days << primary image

Accredited Customer Experience Champion® ACXC® >> 3 days <<

Tue, Dec 1 • 8:30 AM GMT+2

Check ticket price on event

STEVE TOWERS 2020 MASTERCLASS Series -  LONDON, ENGLAND- 1 day primary image

STEVE TOWERS 2020 MASTERCLASS Series - LONDON, ENGLAND- 1 day

Mon, Nov 23 • 9:00 AM

Check ticket price on event

LOS ANGELES, The Accredited Customer Experience Master® (ACXM) - 4 DAYS primary image

LOS ANGELES, The Accredited Customer Experience Master® (ACXM) - 4 DAYS

Mon, Nov 16 • 9:00 AM

Check ticket price on event

OUTSIDE-IN 2020 Vision workshops (6 sessions over 6 weeks each 3 hrs) primary image

OUTSIDE-IN 2020 Vision workshops (6 sessions over 6 weeks each 3 hrs)

Tue, Nov 10 • 6:00 PM MST

Check ticket price on event

ONLINE Accredited Customer Experience Champion® ACX CHAMPION (3 days x 5h) primary image

ONLINE Accredited Customer Experience Champion® ACX CHAMPION (3 days x 5h)

Tue, Nov 10 • 3:00 PM EST

Check ticket price on event

Certified Outside-In Masters (7 wks x 3 hrs per week) LIVE ONLINE primary image

Certified Outside-In Masters (7 wks x 3 hrs per week) LIVE ONLINE

Tue, Nov 10 • 2:00 PM GMT+1

Check ticket price on event

CPP Coach - The Pinnacle of the Process Management profession primary image

CPP Coach - The Pinnacle of the Process Management profession

Tue, Oct 20 • 7:00 PM GMT+1

Check ticket price on event

ONLINE ACX Master® (ACXM) - October - 4 DAYS Customer Experience Excellence primary image

ONLINE ACX Master® (ACXM) - October - 4 DAYS Customer Experience Excellence

Tue, Oct 20 • 12:00 PM GMT+2

Check ticket price on event

ACX Mentor - The Pinnacle of the Customer Experience profession primary image

ACX Mentor - The Pinnacle of the Customer Experience profession

Tue, Oct 13 • 7:00 PM GMT+1

Check ticket price on event

THE INNOVATION LAB - An Integrated & Proven Approach to RADICAL Innovation primary image

THE INNOVATION LAB - An Integrated & Proven Approach to RADICAL Innovation

Wed, Oct 7 • 10:00 AM GMT+2

Check ticket price on event

The STEVE TOWERS MASTERCLASS Series -  DENVER, COLORADO - 1 day primary image

The STEVE TOWERS MASTERCLASS Series - DENVER, COLORADO - 1 day

Wed, Jan 6 • 8:30 AM

Check ticket price on event

Washington DC - Accredited Customer Experience Champion® ACXC primary image

Washington DC - Accredited Customer Experience Champion® ACXC

Tue, Dec 1 • 8:30 AM

Check ticket price on event

Accredited Customer Experience Champion® ACXC® >> 3 days << primary image

Accredited Customer Experience Champion® ACXC® >> 3 days <<

Tue, Dec 1 • 8:30 AM GMT+2

Check ticket price on event

STEVE TOWERS 2020 MASTERCLASS Series -  LONDON, ENGLAND- 1 day primary image

STEVE TOWERS 2020 MASTERCLASS Series - LONDON, ENGLAND- 1 day

Mon, Nov 23 • 9:00 AM

Check ticket price on event

LOS ANGELES, The Accredited Customer Experience Master® (ACXM) - 4 DAYS primary image

LOS ANGELES, The Accredited Customer Experience Master® (ACXM) - 4 DAYS

Mon, Nov 16 • 9:00 AM

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OUTSIDE-IN 2020 Vision workshops (6 sessions over 6 weeks each 3 hrs) primary image

OUTSIDE-IN 2020 Vision workshops (6 sessions over 6 weeks each 3 hrs)

Tue, Nov 10 • 6:00 PM MST

Check ticket price on event

ONLINE Accredited Customer Experience Champion® ACX CHAMPION (3 days x 5h) primary image

ONLINE Accredited Customer Experience Champion® ACX CHAMPION (3 days x 5h)

Tue, Nov 10 • 3:00 PM EST

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Certified Outside-In Masters (7 wks x 3 hrs per week) LIVE ONLINE primary image

Certified Outside-In Masters (7 wks x 3 hrs per week) LIVE ONLINE

Tue, Nov 10 • 2:00 PM GMT+1

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CPP Coach - The Pinnacle of the Process Management profession primary image

CPP Coach - The Pinnacle of the Process Management profession

Tue, Oct 20 • 7:00 PM GMT+1

Check ticket price on event

ONLINE ACX Master® (ACXM) - October - 4 DAYS Customer Experience Excellence primary image

ONLINE ACX Master® (ACXM) - October - 4 DAYS Customer Experience Excellence

Tue, Oct 20 • 12:00 PM GMT+2

Check ticket price on event

ACX Mentor - The Pinnacle of the Customer Experience profession primary image

ACX Mentor - The Pinnacle of the Customer Experience profession

Tue, Oct 13 • 7:00 PM GMT+1

Check ticket price on event

THE INNOVATION LAB - An Integrated & Proven Approach to RADICAL Innovation primary image

THE INNOVATION LAB - An Integrated & Proven Approach to RADICAL Innovation

Wed, Oct 7 • 10:00 AM GMT+2

Check ticket price on event